Tag Archives: Healthcare

Theme parks have a lot to teach healthcare systems about patient experience

Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal patient experience — and each of these components… Read More »

Healthcare Might Look Good in Plaid

By KIM BELLARD I don’t really follow FinTech — I can’t even keep up with HealthTech! — but it caught my eye when Visa announced that it was acquiring FinTech company Plaid for $ 5.3b; a 2018 funding round valued the company at $ 2.65b.  A 100% increase in valuation within a year suggests that something important… Read More »