Tag Archives: Experience

New research: 69% of online shoppers go straight to the search bar when visiting ecommerce sites, but 80% leave due to a poor experience

81% of ecommerce leaders say ‘rising living costs make on-site search more important for online shoppers’, but retailers are failing consumers with irrelevant search results, unnecessary friction and a lack of personalization New York, February 15, 2023—New research suggests 69% of consumers go straight to the search bar when they visit an online retailer[1], but… Read More »

Nurse on the Frontlines of COVID-19 Shares Her Experience

The heavily censored video above, “Perspectives on the Pandemic: Episode Nine,” features an interview with retired Army Sergeant Erin Olszewski, a nurse turned private citizen journalist who for the past few months has cared for COVID-19 patients in Florida and New York. In this must-see interview, she shares her experiences at the two facilities. Elmhurst… Read More »

Theme parks have a lot to teach healthcare systems about patient experience

Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal patient experience — and each of these components… Read More »